Refund Policy

YounasTech provides online courses, digital educational content and related online learning services. We aim to provide customers with a clear purchasing experience before payment is completed.

Because our courses and educational materials are digital products, access may be provided electronically after successful payment. Refund requests are therefore reviewed according to the circumstances of the transaction and the status of the purchased digital service.

A refund may be considered when there is a genuine payment, transaction or service issue. Each request may be reviewed and verified before a final decision is made.

YounasTech courses are digital educational products. After a successful payment, access may be provided through the customer's YounasTech account.

Digital course access may include videos, lessons, educational materials, progress tracking and other online learning features.

Once digital content has been accessed or substantially consumed, a refund may not be available simply because the customer has changed their mind.

Any refund request will be considered according to the transaction status, course-access status, technical circumstances and information provided by the customer.

A refund may generally not be available in situations such as:

• The customer purchased a course and later changed their mind.
• The customer has already substantially accessed or consumed the digital content.
• The customer does not like the course after purchasing and receiving access.
• The customer purchased the same course intentionally and later decides they no longer need it.
• The issue is caused by the customer's own device, internet connection, browser or unsupported software.
• The customer has violated the applicable terms or misused the digital content.
• False, fraudulent or unsupported refund claims are submitted.

If money has been deducted from your account but the YounasTech purchase was not successfully completed, please contact us with the relevant transaction information.

If a payment is shown as pending, failed, cancelled or reversed by the payment provider, YounasTech may need to wait for the provider's final transaction status before confirming the next action.

Where necessary, YounasTech may verify payment information with the applicable payment provider before correcting an order, granting course access or processing an eligible refund.

To protect customers and the platform from payment errors and fraudulent activity, refund requests may be verified against the relevant order, account and transaction information.

• Customer account information may be checked.
• Order or transaction reference may be requested.
• Payment date and amount may be verified.
• Course purchase status may be checked.
• Payment-provider status may be reviewed when necessary.

To request a refund review, contact YounasTech using the official contact information provided below.

Your request should include enough information for us to identify the relevant transaction.

• Your full name.
• Email address associated with your account.
• Purchased course name.
• Approximate purchase date.
• Order or transaction reference, if available.
• Amount paid, if known.
• Short explanation of the refund request.
• Relevant non-sensitive payment information.

We may request additional non-sensitive information when necessary to verify the transaction.

After receiving a refund request, YounasTech may review the customer's account, order, payment status and course-access information.

Where a payment provider or financial institution is involved, additional verification may be required before a refund can be confirmed.

If the request is approved, YounasTech will initiate the applicable refund process where possible.

If a refund is approved, it will normally be initiated through the applicable payment method or payment provider where possible.

The time required for the refunded amount to appear in the customer's bank account, card account or wallet may depend on the payment provider, bank or financial institution.

YounasTech cannot guarantee a specific bank or payment-provider processing time after a refund has been initiated.

If a refund is approved for a course purchase, access to the relevant paid course may be removed or disabled.

Continuing to access, copy, share, distribute or otherwise use paid course content after an approved refund may violate the applicable YounasTech terms.

Where possible, approved refunds will be processed through the original payment method or the applicable payment provider.

The exact refund method may depend on the payment provider's capabilities, transaction status and applicable financial procedures.

Customers are responsible for reviewing the course information, pricing, available description and purchase details before completing payment.

Customers should also ensure that their device, browser and internet connection are capable of accessing the online learning platform.

YounasTech may update this Refund Policy when its services, payment methods, technology or business practices change.

The latest version will be published on this page and will include an updated revision date.

For refund questions, payment issues, course access problems or purchase-related support, customers can contact YounasTech using the following official business details.